Welcome to Native Aircargo! By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern the use of Native Aircargo’s services, including international and domestic air cargo shipments, pickup, packing, and delivery. By using our services, you agree to be bound by these terms, along with any policies or guidelines posted by us, which are subject to change at any time without notice.
2. Services Provided
Native Aircargo offers a range of services, including but not limited to:
- International and domestic air cargo shipping
- Packing and pickup services
- Export and import shipment handling
- Courier services to over 200 countries
These services are subject to availability and compliance with regulatory requirements.
3. Shipping Restrictions
Prohibited Items: We do not accept or ship certain prohibited, hazardous, or restricted items, including but not limited to:
- Weapons, ammunition, explosives
- Hazardous materials such as flammable liquids and chemicals
- Counterfeit goods, narcotics, and illegal drugs
- Live animals, animal remains, and animal-related products
For a detailed list, please refer to our Prohibited Items page. You are responsible for ensuring that your shipment complies with all applicable laws and regulations.
4. Customer Responsibilities
- Correct and Complete Information: You must provide accurate and complete information for all shipments, including addresses and contact details. Failure to do so may result in delays or cancellation of your shipment.
- Proper Packaging: Ensure your items are packaged properly to avoid damage during transit. We may refuse to ship improperly packaged goods.
- Customs and Import Laws: You are responsible for understanding and complying with all customs regulations, taxes, duties, and import/export laws of the destination country.
5. Shipping Costs
Shipping costs are based on the weight, dimensions, and destination of your shipment. Additional charges may apply for special services such as express shipping, insurance, or handling of restricted items. We reserve the right to adjust shipping fees as necessary.
6. Shipment Insurance
We recommend purchasing shipment insurance for valuable or fragile items. Native Aircargo is not liable for any damage, loss, or theft of goods during transit unless insurance has been purchased.
7. Delivery Timeframes
Native Aircargo aims to provide fast and reliable delivery, but delivery times may vary depending on the destination country, customs clearance, and unforeseen circumstances. We provide an estimated delivery timeframe but do not guarantee specific delivery dates.
8. Claims
If your shipment is lost or damaged, you must file a claim within 3 days of the shipment’s arrival. Claims will be processed in accordance with our operator policy and may be subject to an investigation.
9. Limitation of Liability
To the maximum extent permitted by law, Native Aircargo shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or loss of data.
10. Termination of Services
We reserve the right to suspend or terminate your account and services for violations of these Terms and Conditions, including illegal or fraudulent activity, non-payment, or failure to comply with shipping restrictions.
11. Modifications
Native Aircargo reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of those changes.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Chennai, India.
13. Contact Information
If you have any questions or concerns about our Terms and Conditions, please contact us at:
- Email: info@nativeaircargo.com
- Phone: +91-7449044447 / +91-9962018875
- Address: Shop No G1, 236 & 238, 10th Main Rd, Ram Nagar South Extension, Pallikaranai, Chennai, Tamil Nadu 600100